When it comes to caring for your child, we understand you’ll have lots of questions. From the practical; “what time do we arrive and what do we bring?” to the curious; “what do they learn and how can I find out what my child is doing?”
So you can be prepared, and your child is ready and raring to go, we’ve compiled a list of our most frequently asked questions.
If there’s more you’d like to know, email us hello@podchildcare.co.uk or call 0161 439 5000.
Frequently Asked Questions
Traditional settings can be very restrictive with set days and times, holiday fees and late charges. This doesn’t work if you have irregular working hours or last-minute plans. The POD is here to change childcare for good. Whether you want a block booking or single session, once you are registered with us, your hours can be flexible, fixed or full-time. No contracts, no commitments, no worries.
Due to high demand for POD and Preschool, we cannot guarantee immediate availability. To check our current openings or join our waiting list, please email hello@podchildcare.co.uk. We recommend reaching out as early as possible to secure a spot.
To arrange a showround at POD please contact hello@podchildcare.co.uk
We don’t offer formal settling in sessions, but you can arrange a showround and then book a few sessions from 1hr15mins at a time. The amount of time a child needs to settle in is completely individual to every child and family so you can work it however best fits. Book 1 session, 2, 3 and build up over time or just head straight in – you know your child!
We have provision for children from birth to age 5.
Yes, we accept both of these methods of payment.
There’s absolutely no contract. Sessions at POD start at 1 hour 15 mins minimum, right up to full days Monday – Friday 8am-7pm. It’s totally flexible to suit your needs.
You can update personal information at any time, using your login on our booking system. If you need to cancel or update your booking it’s no problem, just give us a call on 0161 439 5000 or email hello@podchildcare.co.uk and we’ll do it for you. Any less than 24 hours, your booking cannot be amended or refunded, so please do bear this in mind.
Yes, we are universally inclusive. We simply ask that you contact sophie@practicallyfamily.co.uk so we can support you and your child in the best way possible.
We understand that children have dietary, religious and cultural requirements so we work closely with our parents to ensure every child is catered for and happy. When registering your child, please make sure you include any specific detail around your child’s diet that we need to be aware of. Alternatively, if you let us know, you can bring in your own packed lunch for them to enjoy.
Our days are not designed to tick boxes but to give each child the tools to learn and discover their passions at their own speed and in a supportive environment built around their needs, not ours. Each day at POD is completely different. From free flow in our soft play and sensory room, to circle time where we focus on speaking, listening and communication skills, to outdoor adventures on HMS POD! Whilst we do have a routine to help the children learn structure, our focus is that your child is having the best day, every day. You can read more about what we get up to here.
The POD Squad are a team like no other! Highly qualified in child development and expertly trained, each of our childcare professionals bring something unique to the table – their very own brand of superpower to nurture children’s curiosity, celebrate their individuality and completely delight the children they care for. Meet the POD Squad here.
Each child has a dedicated POD Pal – one of our highly qualified team to plan specific activities that nurture and inspire your child on their individual learning journey.
It very much depends on your child’s age and your preferences. For babies, we do provide nappies and wipes but find many of our parents prefer their own brands. Bring your chosen formula/breast milk for your baby and any comforters that they may need. For all children we suggest a change of clothes, coat and weather appropriate clothing – from wellies, hats and gloves to a sun hat and sunscreen. Please ensure everything is labelled clearly with the child’s name.
We take time at the beginning and end of each day to speak to parents. We want to make sure that we are supporting you and your child in the best way possible. Every family has access to Tapestry – a very special online record of your child's experiences, development and learning journey.
If your child is feeling under the weather and you’d rather keep them at home, you can cancel any booked sessions up to 24 hours before, just let us know as soon as possible. Unfortunately, we cannot amend or cancel any bookings on the same day as we plan our team to Ofsted ratios.
However, if your child is really quite poorly and especially if they are vomiting or have diarrhoea, please do not bring them into the POD to prevent the risk of infecting other children or our team. For vomiting and diarrhoea, we ask you wait 48 hours from their last episode before bringing them back to POD. If a child falls ill during a session at POD, we will make the child comfortable and ring parents to discuss.
However, if your child is really quite poorly and especially if they are vomiting or have diarrhoea, please do not bring them into the POD to prevent the risk of infecting other children or our team. For vomiting and diarrhoea, we ask you wait 48 hours from their last episode before bringing them back to POD. If a child falls ill during a session at POD, we will make the child comfortable and ring parents to discuss.
Children are eligible for Preschool between the ages of 3 and 5 years old.
To apply for POD Preschool please contact hello@podchildcare.co.uk or telephone call us on 0161 439 5000
We want our families to get the most financial benefit out of any scheme on offer, and we want to make that process as simple as possible. You can read more about the funded childcare schemes and how they work at POD here:
Preschool is 9am- 3pm term time. Outside of term time, POD is open 8am-7pm weekdays and we also run Holiday Clubs during the school holidays for children aged 3 to 11 years.
